Warranty, Guarantee, Returns & Exchanges
This page contains answers to most questions regarding HairMax Warranty, Guarantee, Returns & Exchange Information.
How do I register for my warranty?
All HairMax devices purchased through Lexington International or from an authorized distributor include an automatic 2-year factory warranty. This warranty is based off the serial # found on the device. Therefore, it is not necessary to register your warranty. For warranty questions or concerns, please contact a customer support specialist between the hours of 9 am and 5 pm EST, Monday through Friday, at 561-417-0200.
I would like to send my HairMax laser device back for a return for refund. Where do I send it to and how long does the refund take?
If you purchased directly through Lexington International, we offer a 6 month money back guarantee on our LaserComb/LaserBand Devices (less a 20% restocking fee off the purchase price) and a 1 year money back guarantee on our Laser Cap Devices (less a 25% restocking fee off the purchase price). Prior to returning, please call us to speak with an experienced customer support representative, toll free 866-527-3726 or 561-417-0200. Our customer support hours are Monday through Friday from 9 am to 5:00 pm EST. When returning your HairMax laser device, please include the RMA # (given to you by a Lexington representative) on the front of the package. Ship Returns to: Lexington International 1040 Holland Dr. Suite #1 Boca Raton, FL 33487. When shipping your HairMax laser device, it is a good idea to obtain a tracking # from the courier service for your records. This will allow you to see when your package was received by Lexington International. Once returned, please allow up to 7-10 business days for the refund to issue back to your method of payment.
May I return my HairMax outside of the money back guarantee period?
Only orders placed directly through Lexington International are eligible for the money back guarantee. Once outside of the 6 month (LaserComb/LaserBand Devices) or 1 year period (Laser Cap Devices), you may no longer return the device. The 6 month or 1 year money back guarantee is effective from the date of delivery.
May I return the HairMax hair care products if I am not satisfied?
Density Hair Care: Full Money Back Guarantee within 30 days of purchase, less shipping and $5.00 handling fee. Refund will be issued within 5 days of receipt of unused portion of hair care. If purchased through our special bundle offer, in the event of return of the Laser Device, you may keep the HairMax hair care products as our gift to you.
Do you provide a warranty on the HairMax laser devices?
We strive to provide the highest quality in the manufacturing of our HairMax laser devices. The devices come with a two-year factory warranty. If your HairMax device is not functioning properly, you may need to send it back to be repaired or replaced by our warranty department. If the HairMax device is still within the 2-year warranty time period, the device will be repaired or replaced free of charge. If the device is outside the warranty period, please contact a HairMax representative for further assistance (between the hours of 9am and 5pm EST, Monday through Friday, at 561-417-0200). For complete warranty terms, please refer to the ‘User Manual’ included in the box with your device. Prior to sending your HairMax back for repair, please contact us with the device, power cord and cradle available for troubleshooting. Kindly call between the hours of 9 am and 5 pm EST, Monday through Friday, at 561-417-0200. An experienced Lexington representative will be standing by for further assistance.
Money Back Guarantee – 6 months LaserComb/LaserBand Devices – 1 year on Laser Cap Devices
At HairMax, we care. We want you to be completely comfortable with your purchase and satisfied with your device. With our 93% success rate, most HairMax users see noticeable benefits within 4 - 6 months of consistent usage . We are so confident in the effectiveness of our devices, that we back it up with a money back guarantee.
LaserComb and LaserBand Devices – can be returned within 6 months of date of delivery.
Laser Cap Devices – can be returned within 1 year of date of delivery.
20% restocking fee will apply on the total purchase price of the LaserComb and LaserBand devices. 25% restocking fee will apply on the total purchase price Laser Cap devices. (Please note that, if you are purchasing a HairMax laser device using a payment plan, the restocking fee will be assessed on the full purchase price value of the laser device, and not on any individual payment(s) that you may have already made.) This money back guarantee is effective from the date of delivery.
You will be required to obtain a Return Merchandise Authorization (described below) and pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee.
Shipping fees on orders placed and shipped are non-refundable.